How we use SMS messaging

Last updated: January 1, 2026

RouteHero uses SMS to keep customers informed about the service they have requested or scheduled with one of our business customers. Messaging is operational and transactional — we do not send marketing or promotional messages on behalf of our customers through this number. Typical messages include:

• Appointment confirmations and reminders
• “Technician is on the way” and arrival-window updates
• Job status changes and completion notifications
• Quote, invoice, and payment-receipt notifications

Customers receive messages only after providing their phone number and consenting to be contacted about their service. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for help. Message frequency varies based on scheduled service activity. See our Privacy Policy for details on how we handle your information.