Need help with Route Hero? Email contact@routehero.ai and we’ll get back to you, usually within one business day.
Already a customer? Sign in to Route Hero.
Owners and office staff
Questions about setting up your company, adding users, billing or moving over from another system? Email the same address and include your company name. Thinking about switching? See how switching works.
Before you write in
The more of this you can include, the faster we can help:
- Your company name
- Whether you’re using the mobile app or the web app, and on what kind of device
- What you were doing, and what happened instead of what you expected
- A screenshot, if the problem is something you can see
Signing in
Sign in to the web app at app.routehero.ai.
Route Hero accounts are created by the company you work for — there is no public sign-up in the mobile app. If you don’t have login details, or your password isn’t working, ask the office staff or manager who administers Route Hero at your company. They can resend your invitation or reset your access.
Location and your shift
The mobile app records your route only while you have an active shift open, so dispatch can see where you are during the day. Ending your shift stops it, and you can turn tracking off at any time from the Tracking tab. What we collect and why is described in our Privacy Policy.
Text messages
Customers receiving service notifications can reply STOP to any message to opt out, or HELP for assistance. See our SMS Messaging page for details.
Everything else
Billing questions, feature requests, bug reports, and account changes all go to the same place: contact@routehero.ai.