Support

Need help with RouteHero? Email hello@routehero.ai and we’ll get back to you, usually within one business day.

Before you write in

The more of this you can include, the faster we can help:

• Your company name
• Whether you’re using the mobile app or the web app, and on what kind of device
• What you were doing, and what happened instead of what you expected
• A screenshot, if the problem is something you can see

Signing in

RouteHero accounts are created by the company you work for — there is no public sign-up in the mobile app. If you don’t have login details, or your password isn’t working, ask the office staff or manager who administers RouteHero at your company. They can resend your invitation or reset your access.

Location and your shift

The mobile app records your route only while you have an active shift open, so dispatch can give customers accurate arrival times. Ending your shift stops it, and you can turn tracking off at any time from the Tracking tab. What we collect and why is described in our Privacy Policy.

Text messages

Customers receiving service notifications can reply STOP to any message to opt out, or HELP for assistance. See our SMS Messaging page for details.

Everything else

Billing questions, feature requests, bug reports, and account changes all go to the same place: hello@routehero.ai.